Partzilla
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Partzilla Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Partzilla has 2.0 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Parts cost, Competitive pricing, Great looking website.
Cons: Excessive delays, False information, Lets you order anyway.Recent recommendations regarding this business are as follows: "Notify your customers that their items are delayed", "Do not use Partzilla they do not care about their customers", "buy elsewhere", "Avoid if you can", "Avoid this site!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Partzilla has 2.0 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Parts cost, Competitive pricing, Great looking website.
Cons: Excessive delays, False information, Lets you order anyway.Recent recommendations regarding this business are as follows: "Notify your customers that their items are delayed", "Do not use Partzilla they do not care about their customers", "buy elsewhere", "Avoid if you can", "Avoid this site!".
Most users ask Partzilla for the delivery of goods as a solution to their issues.
Consumers are not pleased with Turnaround Time and Layout of Store. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Partzilla Reviews
"Broken part"
I had broken my kick starter that I just installed on my 2002 wr250f and I contacted them and asked if they could get me a new one and I just sent it back so I...
"Slow shipping"
Buyer beware. I ordered a part that was just under the free shipping threshold, so I added an additional item to compensate that. Unfortunately for me the add...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Satisfied customer
- Very good service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Slow shipping
Preferred solution: Price reduction
User's recommendation: Notify your customers that their items are delayed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rehoboth Beach, Delaware
Damaged bolt
- Oem parts
- Slow shipping
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashland, Massachusetts
Shipping concern
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Coraopolis, Pennsylvania
Partzilla refuses to make their mistakes right, and keeps trying to force me to believe lies
I ordered two Fork Springs, and they sent me two bolts instead. They admitted it was a system error.
They refused to honor the transaction, because they said they should have charged more. However, to convince me that they WOULD honor their transactions, they sent me an email filled with LIES. For simplicity, I copy their email and my response here:
-----
Partzilla email with lies:
I am sorry for any confusion, the part number 511**-**FA0 supersedes to 07130-0**** in the system which is listed as a bolt. I have checked with Suzuki and the original part number you ordered also corresponds to a bolt.
It is not that we do not wish to honor our price or make it right. This part number is not for a spring and is listed incorrectly. Our web development team should be correcting the site but this is not the correct part number for a spring. Because, I don't have enough information on the application or model you are working with, I am unable to find a part number.
You can contact our parts department for further assistance with locating the right part number for this spring that you need.
Please let us know if you need further assistance.
-----
My Response with Evidence of truth: (PICS ATTACHED SEPARATELY FOR THIS REVIEW)
I do NOT appreciate being LIED TO...there's no nice way of putting it, and I am getting tired of it.
Please stop trying to convince me with FALSE information, that you are "do not wish to honor our price or make it right"
It is CLEAR that you do NOT wish to honor your price or make it right.
Just drop it and STOP trying to rub my face in it!!!
I do not for a moment believe you checked with Suzuki, and here is why:
And it's really annoying that I had to put together this BODY OF EVIDENCE::
PROOF:
The part I ordered was 511**-**FA0, which is the fork spring, per the Suzuki GZ250K5P3P28 Part Manual (see attached pdf page from the actual part manual)
image.png
Also, my Partzilla Order Receipt shows clearly 511**-**FA0 is the Spring (see attached pdf)
image.png
Also, your own web site, as of today June 22, 2022 says 511**-**FA0 is the Spring
image.png
Further, I printed the drawings / parts page from Partzilla.com when I placed the order, and it also verifies that 511**-**FA0 is the spring (see attached pdf for full printout)
image.png
A Suzuki Dealership also verified this (Suzuki of Van Nuys):
image.png
Google search for 511**-**FA0 yield the first result being from Partzilla as
Suzuki 511**-**FA0 - SPRING, FRONT | Partzilla.comhttps://www.partzilla.com product 511**-**FA0
Buy Suzuki 511**-**FA0 - SPRING, FRONT. This OEM part is guaranteed by Suzuki's limited part warranty FREE Shipping on qualified orders - Partzilla.com.
Additionally, the entire web says so.
image.png
User's recommendation: Avoid if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Never received my parts
Ordered part a month and a half ago never received them no one got in touch with me until I got in touch with them eventually they said it got lost in the mail they were going to resend the order I did not want to refund I needed the parts to fix my bike the second order they sent I could not track after 5 days called back they don't know what happened to the second order they think it was returned so they refunded my credit card without saying a word to me getting in touch with me or anything very bad customer service very bad shipping I have not been on the ride my motorcycle for the last month and a half they did not care about their customers
User's recommendation: Do not use Partzilla they do not care about their customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order still not shipped after 3 weeks
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this site!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gadsden, Alabama
Ordered Part On August 3rd And Its Now September 7th And Part Still Not Here..
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unable to get order delivered
Company fixed the issue and I have been provided with full refund. I was able to finally reach Partzilla through their contact web site and they issued a full refund on both of my orders..
My order has been "PROCESSING" for 11 days with no movement at all. I was told I would have them in my hands in 7 to 10 days. I Have been unable to contact Partzilla by phone in a timely manner. 1st time called I was number #250 waiting in line.
2nd time I was #150 with an estimated 1 1/2 hour wait. I ordered some other like parts for the same machine from another seller several days after ordering from Partzilla and those parts are already in my hands and on my ATV. I have attempted to cancel my orders (plural) with Partzilla with no response.
My experience with Partzilla has been extremely frustrating. At this point I don't know if I will EVER receive my parts or get my money back.
- Parts cost
- Unable to contact by phone or get parts
Preferred solution: Deliver product or service ordered
User's recommendation: Try elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Incompetence and Dishonesty
Preferred solution: Full refund
User's recommendation: NONE! Stay away!
Grants Pass, Oregon
Wrong parts, must be smoking *** in the parts department
User's recommendation: buy elsewhere
Vincennes, Indiana
Needing to speak to a Partzilla rep
User's recommendation: Avoid if you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Partzilla closed?
Preferred solution: Deliver product or service ordered
Hickory, North Carolina
No email on irder
User's recommendation: Get email!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Delay of package amd i paid for express.
Preferred solution: Let the company propose a solution
User's recommendation: If you have to order through them just be carefull
We understand your frustration. Once a part is shipped, especially if it is shipped directly from the manufacturer, circumstances beyond our control can occur. We treat every order with the highest priority with the goal to getting it to our customers as fast as possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order not delivered
Ordered parts that website said was in stock. Contacted customer service after getting order confirmation that stated two parts were out of stock for about 3 days.
Waited two days after those parts were supposed to be on stock to contact Partzilla asking when they were shipping my order. 7 days after placing my order. They still have not shipped. I asked to cancel my order and be refunded.
So far no luck on $.
Horrible company to deal with. Buyer beware.
Preferred solution: Full refund
User's recommendation: AVOID all together. Huge agrivation and waist of time....
Thank you Brad for your feedback. We truly apologize for the confusion regarding your order.
On our website products can be classified as "in stock" or "ships in x days" . "In stock" meaning we currently have the product within our inventory.
When a product is in status of "ships in x days" we always try to complete the order as fast as possible but some delays beyond our control can occur with the manufacturer. We will ensure you receive a full refund for your order and we hope to earn your business in the future.
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Yep same here over ten days still processing and the phone number doesn’t work
Dude same here 8 days